Lotte Plaza - High Quality Asian Market
Lotte Plaza - High Quality Asian Market
  Grocery
  Health
  Appliance


FAQ LottePlaza > Lotte eshop > FAQ
How do I create an account?
    We invite you to create an account on our site. It's easy and costs nothing! Just follow these steps:
  1. Click Login or click "My Account" at the top of the page.
  2. A sign-up screen will appear. Enter your name and email address. Create a password and confirm it.
  3. Then click "Save" and you're done.
How do I change my personal information?
After you sign in, you can change your personal information by click "My Account".
Forgot Password?
If you can't remember your password, just go to "Login". (located at the top of each page),
click "Forgot Your Password?" under "Log In," enter your email address and click "Send". We'll email your password to you shortly.

If you still have a problem, send an email to help@lotteplaza.com or you can reach us 410-750-3951.
Payment Options
We accept the following methods of payment:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Your Payment Information
    Near the end of Checkout, you will be asked to choose a payment method.
    For credit cards you will need to enter your credit card type, credit card number and expiration date, as well as your name, address and phone number as they appear on your credit card statements
    When is my order charged?
    If you pay by credit card, you are not charged for items until we ship them. If some items in your order must be shipped separately, there may be multiple charges on your credit card statement, one for each shipment. We do not charge extra for split shipments.
    What is the total delivery time for my order?
    The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts, the processing time and the shipping time, as shown below.

    Processing time for an item is the time from when you submit your order to when the item leaves the warehouse.

    " Shipping time is from when the item leaves the warehouse to when it arrives at your door. LottePlaza.coms normal shipping time is between 1 day to 6 day depending on the area and shipping method. If your order is passed this duration, just checks on your order status on the web site, then email us at help@lotteplaza.com or you can reach us 410-750-3951.
    Returns Policy
    All the process will be taken normally 4 days depend on return process.
    Send the item, invoice and all original packaging and accessories to Customer Service. If the item was damaged, you dont have to pay shipping cost. But if the item was NOT damaged, you have to pay shipping cost.
    Shipping Cost
    Shipping cost is different depends on distance and weight based on UPS rate. We are ship our product only in United States of America.

    * Refrigerated foods will cost extra handling fee.

    Handling Fee regarding Refrigerated Food
    Refrigerated items must be kept cool during transit, and this requires special handling. We use high-quality insulation along with high-performance ice gel packs to keep your refrigerated food cool. To ensure an appropriate transit temperature, we ship refrigerated food to only the following states.

    CT(Connecticut), ME(Maine), PA(Pennsylvania), DC(District of Columbia), NC(North Carolina), RI(Rhode Island), DE(Delaware), NH(New Hampshire), SC(South Carolina), IN(Indiana), NJ(New Jersey), VA(Virginia), MA(Massachusetts), NY(New York), VT(Vermont), MD(Maryland), OH(Ohio), WV(West Virginia)


    If you do not reside in one of the eligible states and wish to order from LottePlaza, your cart will allow only non-refrigerated items to be purchased.

    To partly defray costs arising from the extra materials and handling, there is a special handling fee of $4.95 up to the first $30 of refrigerated items and additional $3 per each $30 increment thereafter. Also, a minimum refrigerated food order amount of $8.99 applies.
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